Terms of Service

These terms are between you and Shamrock Marketing (“we”, “us”). By using this website or signing a proposal with us, you agree to them. Your signed proposal or statement of work (SOW) sets out the specific services, fees and timelines, and it takes priority over these terms where they differ.

You may use this website for lawful purposes only. You must not attempt to disrupt it, gain unauthorised access or copy its content for commercial use without permission.

Articles and guides are general information, not advice for your specific situation. We try to keep content accurate but cannot guarantee it is complete or current. Links to other websites are provided for convenience; we are not responsible for their content.

We provide the services described in your proposal or SOW, with reasonable skill and care. Changes to scope, including added channels or deliverables, are agreed in writing and may change the fee.

Quotes are valid for 30 days. Retainer fees are invoiced monthly in advance; project fees are invoiced as set out in the proposal, usually 50% on signing and 50% on completion. Invoices are due within 14 days in the currency stated in the proposal.

Advertising spend is paid directly by you to the ad platform unless agreed otherwise. We may charge statutory interest on late payments and pause work on accounts more than 30 days overdue, after giving written notice.

Growth Retainers run for the minimum term in your proposal, usually six months, then continue month to month. Either party may end a rolling retainer with 30 days' written notice. Projects run until the agreed deliverables are complete. Fees for work already done remain payable if a project is cancelled.

• Provide access to the accounts and platforms we need
• Approve work and give feedback within agreed timeframes
• Supply accurate information about your business, products and claims
• Make sure material you give us does not infringe anyone else's rights

On full payment, ownership of the final deliverables we create for you, including copy, designs, source files and website code, passes to you. Ad accounts, analytics properties and other platforms stay registered to your business throughout.

We keep ownership of our own tools, templates and methods, and may show non-confidential work in our portfolio unless you ask us not to.

Our work depends on platforms such as Google, Meta, LinkedIn and Shopify. Their policies, algorithms and prices can change without notice. We will adapt our work to such changes but are not responsible for their effects or for platform outages.

We do not guarantee specific rankings, media coverage, traffic, leads or advertising performance. These depend on search engines, journalists, platforms and markets that no agency controls. We commit to doing the agreed work well and reporting honestly on the results.

Each party will keep the other's confidential information private and use it only to perform the engagement. This duty continues after the engagement ends. A separate NDA can be signed on request.

We process personal data in line with our Privacy Policy. Where we process personal data on your behalf, for example customer lists in your email platform, we act as your processor under a data processing agreement (DPA).

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or anything else that cannot be limited by law. Otherwise, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or data. Our total liability under an engagement is limited to the fees you paid us in the 12 months before the claim.

Either party may terminate immediately by written notice if the other commits a material breach that is not remedied within 30 days of notice, or becomes insolvent. On termination, you pay for work done to date, and we hand over all deliverables and access you are entitled to.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

We may update these terms from time to time and will show the new dates at the top of this page. The version in force when you signed your proposal applies to that engagement unless we both agree otherwise in writing.

Questions about these terms: hello@shamrockmarketing.agency.